How to return an item
You can always return or exchange your item within 30 days. We will refund the entire amount within 14 days of receipt of your return, but you must pay any return shipping costs yourself. All returns are recycled.
Items that you have begun to assemble cannot be returned.
If you would like to return your item, please contact Customer Service for assistance.
Warranties and guarantees
You have a three-year legal guarantee and a one-year commercial warranty on our products. The warranty covers product defects existing at the time of delivery. Damaged or defective products can be returned free of shipping charges and exchanged free of charge.
Check that the product meets your expectations before assembly because assembly costs will not be reimbursed if you report a defect. If you ordered wallpaper, the easiest way to check is to cut the strips and place them alongside each other. You may still return the wallpaper even if you have cut the strips.
We always try to resolve any issues with our customers directly. In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).