Purchase terms and conditions

Purchases made with Photowall are simple and secure. Place your order on weekdays and it will be dispatched by the following day at the latest. Always free shipping. VAT is included in all prices. Below you will find our complete purchase terms and conditions.

Delivery times & shipping costs

All orders are dispatched the next business day at the latest. For urgent matters, please contact us at: customerservice@photowall.co.uk.

Transportation is done with DHL. Once we have dispatched your order, you will receive delivery confirmation via e-mail. This confirmation e-mail includes an option to track your parcel. You are entitled to cancel the purchase free of charge in the event of a delay in production.

Order by 18 December for delivery before 24 December.

Delivery times:

England, Wales: 3-4 business days
Scotland: 4-5 business days
Other postcodes: 5-6 business days

We are not liable for any delays caused by the logistics company.

You can track your parcel trough DHL tracking here!

Always free shipping

Refunds & returns

When you place an order with us, you can change your mind or make a complaint within 14 days of receipt. After informing us of your complaint, you have 14 days to return your product. If you return a product we will refund your entire purchase amount within 14 days. The refund will be made using the same payment method as you used making the initial order. Any return postage is payable by you, the customer. You are liable for any risks associated with return postage, for example if the product is damaged or goes missing.

All our products come with a one-year guarantee and a three-year returns and complaints policy. The guarantee covers faults found in the product on delivery. Defective or damaged goods can be returned and exchanged free of charge. Hanging or mounting costs will not be refunded when a product is returned, so please be sure to check the condition of your product before hanging or mounting.

If you have separated the panels to make it easier to inspect your wall mural, this is not deemed to reduce the value and your wall mural may still be returned.

For returns and complaints, please e-mail our Customer Service team at customerservice@photowall.co.uk or phone 020-33183660.

Feel free to use the template below to return a product, although please note that this is not a requirement.

Cancellation form

– To: Photowall / Nordic eTrade AB, Box 2032, 128 21 Skarpnäck, customerservice@photowall.co.uk, Fax: 08-648 69 50

– I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods[*]/for the supply of the following service [*],

– Ordered on [*]/received on [*],

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date

[*] Delete as propriate

Payment options

  • 1) Card payment

    Visa, MasterCard

    We currently accept VISA and MasterCard. No additional card charges apply.

  • 2) PayPal - Pay with your PayPal account
  • 3) Sofort Banking - Pay direct from your Sofort account
  • Confidentiality policy

    Personal data

    The personal data you provide us with is used to process your order, fulfill our obligations and give you excellent service. Your data is treated with the most confidentiality and will never be passed on to a third party. If you are concerned about your data you have the right to request access to the personal data we may store about you – to either view, correct or delete the data. The party responsible for the data is the Swedish company Nordic e trade AB (SE556761977901). If you have opted in for our newsletter we may use your email address in marketing purposes. However, you can unsubscribe at any time.

    Secure payment

    We offer secure card payment with VISA, MasterCard/Eurocard and Diners in partnership with Skrill Payment Services. When you pay by card, you will be directed to a secure site with an SSL certificate from Skrills Payment Services, where you can enter your card details and carry out the payment with confidence. Photowall never handles your card details.

    Information on cookies

    This website uses cookies to enhance the user experience. A cookie is a text file with small piece of data that is saved on the user’s computer. It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping cart, you will need to set your browser to accept cookies so you can use the shopping cart and checkout.

    This website uses Google Analytics, a web analytics service by Google Inc. (“Google“). Google Analytics uses so-called “cookies“, i.e. text files which are saved on your computer and which enable an analysis of how you use the website. The information generated by the cookie about your use of this website (including your IP address) is transferred to a server in the USA and saved there. Google will use this information in order to analyse your use of the website, to compile reports regarding website activity for the website operator and to provide further services in connection with the use of the website and internet usage. Equally, where applicable, Google may transmit this information to third parties, insofar as this is prescribed by law or if the third parties process this data on behalf of Google. Under no circumstances will Google combine your IP address with other Google data. You may prevent the installation of cookies by setting your browser software accordingly; however, we draw your attention to the fact that it may be possible that you will not be fully able to use all of the functions of this website. By using this website, you consent to the processing of the data gathered about you by Google in the aforementioned manner and for the aforementioned purposes.

    This website also uses other web analytic services such as Optimizely and ClickTale to improve our site and ensure the best user experience.

    Social plugins are used

    Our website may use social plugins (“plugins”) provided by social networks, in particular Facebooks “like” button, Google’s “+1” button, Pinterest “Pin” button and Twitters “Tweet” button. When you visit a page that displays one or more of such buttons your browser will establish a direct connection to the respective Facebook, Google, Pinterest and/or Twitter server and load the button from there.